EXPERIENCE IT — Humanizing the Digital Service Landscape
In today's swiftly changing experience economy, the call to humanize the IT service experience is louder than ever. IT leaders are now tasked with the daunting challenge of elevating their services from standard transactions to resonant, consumer-like experiences. When companies prioritizing enriched customer journeys are seen growing at double the pace of their contemporaries, this human-centric transformation becomes paramount.
Why Watch 'EXPERIENCE IT'?
In the realm of IT, understanding the intricacies of user experience isn't just beneficial—it's essential. 'EXPERIENCE IT' offers an unprecedented lens into this paradigm shift. By diving into the series, you will:
Grasp the Urgency: Realize why the humanizing IT service experience trend isn't just a fleeting phase but a critical business imperative.
Learn from the Best: With insights from over 30 visionary industry leaders, you're getting first-hand knowledge from those who've mastered the art of consumer-like IT service design.
Innovate and Adapt: By understanding the evolution of user behavior and preferences, IT leaders and professionals can anticipate needs, innovate proactively, and avoid falling behind in this dynamic landscape.
Freshworks, a pioneer in this evolving landscape, advocates for a user-centric approach. We passionately believe that anchoring end-user experiences at the very core will be the driving force of IT transformation in the coming decade.
In a bid to amplify this vision, Freshworks, in collaboration with DevilBoy Productions, proudly presented 'EXPERIENCE IT' in early 2020. This illuminating interview series united over 30 influential CIOs, visionary industry leaders, and technology luminaries. Together, they delved into the nuances of evolving user behavior, underscored the imperative of designing IT services that engage humanely, and celebrated the profound advantages of delivering elite experiences.
In the paragraphs that follow, we offer you an exclusive preview of three pivotal episodes from 'EXPERIENCE IT'. For those eager to embark on this enlightening journey, the complete documentary series awaits your viewership
In this blog post, we bring to you a sneak peek into the three episodes from this series below. For those eager to embark on this enlightening journey, the complete documentary series can be viewed here.
EP1 - EXPERIENCE AS A SERVICE | GOING BACK TO OUR CORE
This episode delves into IT's shift from a utility to a key player in the experience economy. We examine the evolving relationship between technology, businesses, and users, underlining the transition from functional IT to creating immersive experiences.
EP 3 - BEYOND TECHNOLOGY | THE TALENT MANAGEMENT IMPERATIVE
This episode examines practical strategies for augmenting IT using AI. We investigate inclusive automation that enhances human roles and paints a picture of successful AI integration in the humanized IT era. Join us as we chart a course to a more AI-driven, human-centric IT landscape.
EP2 - BRM | REKINDLING THE LOVE AFFAIR
This episode ventures into the multifaceted realm of humanizing IT. It examines strategies to unleash tool potential, crafting seamless omnichannel experiences, and harmonizing DevOps with Service Delivery. Join us as we navigate through the dawn of a new era where IT is humanized.
